OBJECTIVE

        To obtain a position within a company where I can utilize my culminated skills and experience.

 

EXPERIENCE

 

        July 2014-May 2015         Rent A Center        Glen Burnie, MD

Customer Account Representative

Rent new and refurbished merchandise, including name brand furniture, appliances, electronics, smart phones, and game consoles.

Perform deliveries and pickups.

 

        Feb 2014-May 2014         Puroclean        Timonium, MD

Mitigation Water/Fire Damage Technician

        Trained by an IICRC certified company on drying process.

        Knowledgeable about mold from basic fungal ecology, growth requirements and how to

        safely address mold contamination in structures.

        Studied basics of fire and smoke damage and how to properly evaluate, clean, and

        deodorize different types of damage.

 

        April 2012-Feb 2014         Carmax        Whitemarsh, MD

Cosmetic Detailer

        Trained in Carmax’s proprietary car detailing process.

        Utilized Dupont paint mixing process and touchup techniques.

        Operate both manual and automatic vehicles during the detailing process.

 

        Aug 22 2004 – April 2012   Sharp Details        Fairfax, VA

Assistant Manager

        Authorized to work at certain airports and military facilities.

        Extensive knowledge of brightwork/metal, interior detailing, and exterior.

        Trained new staff members on setup/detailing/cleanup procedures.

        Received 10 year FBI background check.

        Achieved Masterblend carpet cleaning certification

        Completed scissor lift certification

        Acquired ramp side driver certification

 

        Dec 12-Dec 13 2004         Cingular Wireless        Hanover, MD

RF Signal Field Drive Tester

        Contracted by LCC to perform E911 testing overnight for Cingular/AT&T network.

        Authorized by Cingular to make 911 calls on Nokia phones to test accuracy of GPS.

        Tested cell sites for signal strength and quality of calls.

 

        2001-2003

        Sept 2003-June 30 2004         Motorola        Dulles, VA

On Site Fulfillment RF Signal Field Drive Tester

        Contracted by Manpower to work for Motorola/Avis Team.

        Provision i88 GPS units for Avis customers.

        Instructed usage of i88 units to both customers and Avis

        agents.

        Trained Avis staff on navigation software and updates.

        Update status of handheld i88 units on wireless iden network.

        Contracted by Technisource to work for Motorola.

        Provided training on iFTA software, SynTac, WIN 9x, 2000 OS,

        Motorola protocol, Nextel protocol, and test/drive routes.

        Performed Packet Data Drive Testing, Circuit Data Drive

        Testing, Location Accuracy Testing, E 911 Testing, J2ME

        Testing, Long Call Testing, and special testing.

        Contributed to the testing and debugging of iden network.

        Gathered information on GPS, signal strength, and quality of

        Motorola/Nextel wireless phone products.

 

 

        2000-2001                  RCN        Springfield, VA

Customer Retention Group

        Saved over an estimated $200,000.00 in less than 3 weeks.

        Retained roughly 42% of all customers considering

        cancellation.

        Suggested new services/package plans and extended life of

        accounts for customers moving out of the area.

Quality Assurance Coordinator

        Monitored/Supervised roughly 200 Dialup/Email/Cable Modem

        agents.

        Coached agents on call Structure/procedure.

        Increased agents call quality and decreased call times/queue.

Cable Modem Technician

        Provided support to customers for the following equipment:

        Hybrid 1 Way and  2 Way, 3 COM cable modems, and Toshiba DOCSIS

        cable modems.

        Provided training in usage of Cable Data, usage/access of

        UBR, coordinate calls, schedule cable modem installs, cable

        modem pickups, and provision cable modem accounts.

        Coordinated technical issues/trouble tickets with NOC

        (Network Operations Center).

 

EDUCATION

        May 1995-1996  Anne Arundel Community College

        Arnold, MD

        Courses: Introduction To Computers, Structured Analysis and

                 Design, Information Systems Design, Introductory

                 Programming, and C Programming.

 

COMPUTER EXPERIENCE

        Programming Languages: C, Pascal, some Apple soft

        Basic, and some script (DHTML), HTML, XHTML.

        Software:  Microsoft Office: Outlook, Word, Excel, FrontPage,

         Access, PowerPoint. IE, Netscape, Opera, Quicken, Norton,

         McAfee, Macromedia Dreamweaver, Lotus Notes, Arbor, Witness,

         iFTA, SynTac, CBOSS, and Cable Data.

        Operating Systems: Unix, Windows 3.x/9x/ME/XP/7, Windows

        NT4/2000 Professional, Vista, Macintosh, Linux(Mandrake/Redhat), Debian.

        Hardware: Hybrid 1 Way, Hybrid 2 Way, 3 COM, 3 COM Office

        Connect, 3 COM 1 Way, Toshiba DOCSIS cable modems, Motorola 56k

        dialup WIN modems, 3 COM US Robotics 28.8 Speedster external

        modems, 3 COM 56k dialup modems, Conexant WIN modems, Dell

        laptops, Toshiba Laptops, Motorola/Nextel beta cell phones and

        products, Blackberries, Synergy GPS boxes, built-in GPS

        antennas, and buffers.

        Certs: Boone/Scissor Lift certification.  IICRC Masterblend carpet